Return & Refund Policy

Last Updated: August 27, 2026

At Euro Drawer, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return the product and request a refund in accordance with the terms below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging, including accessories, manuals, tags, and other included items where applicable.

• The product must not be damaged, altered, washed, or used improperly.

• You must provide your order number and relevant purchase details when requesting a return.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and the problem

• Photos of the packaging if the package arrived damaged

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution.

3. Change of Mind

If you simply change your mind about a purchase, you may request a return within 14 days of delivery, provided that the product meets our return eligibility requirements.

The item must be unused, undamaged, and returned in its original condition and packaging.

4. Return Shipping

For returns due to a change of mind or an incorrect purchase, the customer may be responsible for the return shipping costs.

If the item received is defective, damaged, or incorrect due to an error on our part, Euro Drawer may cover the reasonable return shipping costs.

Return shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrectly supplied product.

5. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be processed using the original payment method whenever possible.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Shipping charges, where applicable, may not be refundable unless the return is due to a defective, damaged, or incorrectly supplied item.

6. Partial Refunds

In certain circumstances, only a partial refund may be issued. This may apply if:

• The product shows signs of use.

• The product is damaged after delivery due to customer handling.

• Original packaging, accessories, or other included items are missing.

• The product has been altered or modified.

• The returned item does not meet the conditions of our return policy.

7. Non-Returnable Items

Certain products may not be eligible for return, including products that:

• Have been used or opened where hygiene or safety restrictions apply.

• Cannot be resold due to health, hygiene, or contamination concerns.

• Have been personalized or specially made for the customer.

• Are otherwise marked as non-returnable on the product page.

8. How to Request a Return

To request a return or refund, please contact our customer support team with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Our support team will review your request and provide further instructions, including the return address if your request is approved.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

9. Refund Delays

If you have been notified that your refund has been processed but have not received it yet, please allow additional time for your bank or payment provider to process the transaction.

If the refund still has not appeared after the applicable processing period, please contact your payment provider first and then contact our customer support team.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the return procedure described above.

11. Policy Changes

Euro Drawer reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the contact details provided on our website.

Euro Drawer
Website: eurodrawer.com

We are committed to providing a fair and straightforward return and refund experience for our customers.